You show up when other people can't. A family calls at 9pm because water is pouring through their ceiling and their living room is soaked. You get there, you assess the situation, and you get to work. Not because someone told you what to do next, but because you already know. That is what this job is, and that is who we are looking for.

You are someone who takes pride in doing the job right the first time. You document what you see, you set equipment with intention, and you check your readings because you understand that drying is a science, not a guess. You communicate clearly with homeowners who are stressed and grateful someone showed up. You keep your vehicle stocked, your workspace clean, and your paperwork current. You do not need to be managed, you need to be trusted.

If that sounds like you, Integrated Restoration wants to talk.

Who We Are
At Integrated Restoration, we do not just restore properties. We restore peace of mind. Our 24/7 services help homeowners, property managers, and businesses in Northeast Ohio recover quickly and confidently from water damage, fire and smoke damage, mold, and structural losses. We have been doing this work in Cleveland for 26 years and we take it seriously.

We are built on five core values:
•        Communication: Clear, early, and often
•        Learning: Constant improvement and certification
•        Excellence: Every job, every client, every time
•        Accountability: Owning outcomes from start to finish
•        Reliability: We do what we say

What You Will Do
•        Respond to water loss calls including after-hours and weekend emergencies as part of an on-call rotation
•        Perform water extraction, structural drying, and content manipulation to return properties to pre-loss conditions
•        Set, monitor, and adjust drying equipment including air movers, dehumidifiers, and air scrubbers based on psychrometric readings
•        Conduct mold remediation including containment, removal, and clearance documentation
•        Document all job activity thoroughly in DASH including photos, moisture readings, equipment placement, and daily notes
•        Communicate daily with homeowners, property managers, office staff, and project managers on job progress
•        Maintain the cleanliness and organization of your company vehicle and the warehouse
•        Ensure your vehicle is stocked and ready for any job at any time
•        Work collaboratively with other techs, leads, and project managers on larger losses

What Does Success Look Like?
•        You arrive on scene, assess the loss, and initiate mitigation without waiting to be told what to do next
•        Your documentation is complete, accurate, and uploaded the same day, every job
•        Homeowners feel taken care of and understand what is happening and why
•        Your equipment readings move in the right direction and you know when and why to adjust
•        Project managers trust your judgment and do not have to chase you for updates or paperwork
•        Within 12 months you are pursuing or have completed your WRT certification with company support

What We Offer
•        Competitive hourly pay based on experience
•        Medical, dental, and vision insurance (eligible after 60 days)
•        401(k) with company match
•        Paid time off
•        Company vehicle, fuel, and equipment provided
•        IICRC certification support — company paid coursework for WRT, ASD, and beyond
•        Clear advancement path: Lead Tech or Project Manager
•        A team that shows up for each other the same way we show up for our customers

Who Thrives Here
•        1 or more years of water mitigation, restoration, or related field experience preferred
•        IICRC WRT or ASD certification a plus, willingness to obtain is required
•        Comfortable working in challenging conditions including confined spaces, high humidity, and homes with active damage
•        Strong communicator, you can talk to a stressed homeowner and a project manager with equal confidence
•        Detail oriented, your documentation and moisture logs are accurate and complete every time
•        Self-motivated and reliable, you take ownership of your jobs from the first call to the last reading
•        Valid Ohio driver's license with a clean driving record
•        Hepatitis B vaccination required
•        Willing to participate in an on-call rotation for after-hours emergency response

If you take pride in showing up when it matters most and doing the job right when no one is watching, apply today. Integrated Restoration is a company where good work gets noticed.

To be considered, please complete the attached Culture Index Survey (5-10 minutes): https://surveys.cultureindex.com/s/KcqKCVSxtq/119440